Shipping policy

Shipping and Delivery

The Memory Gallery delivers orders within South Africa using our appointed courier service.

Shipping costs are calculated and displayed at checkout based on the delivery address, order and applicable shipping options.

Processing Times

Personalised and custom-made products require additional time to prepare. Orders are generally processed once payment has been successfully received and the required photographs, personalisation details and other information have been provided.

Estimated processing times may vary depending on the product and order requirements. Any applicable estimated production time will be communicated during the ordering process or after your order is received.

Delivery Times

Once your order has been completed and handed to the courier, delivery times depend on the destination and courier service.

Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect or incomplete delivery information, or other unforeseen circumstances.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details.

If incorrect or incomplete information results in a failed delivery or additional delivery costs, we may contact you to arrange the next steps.

Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Damaged Deliveries

Please inspect your parcel when it arrives. If your order appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of the packaging and the product so that we can investigate the matter with the courier.

Nothing in this Shipping Policy limits any rights you may have under applicable South African consumer-protection laws.